The Workforce Management Lead Analyst role is largely focused on workforce management support on a day to day basis with a focus on contact center forecasting and scheduling using Aspect eWFM software. This role will estimate staffing needs on a short-range basis, manage PTO and scheduling, and facilitate meetings to gain alignment with the operations partners.
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The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers and a Senior Claim Manager. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance.
The Claims Research & Resolution Representative 2 manages claims operations that involve customer contact, investigation, and settlement of claims for and against the organization. Approves all claim settlements both for and against the organization. The Claims Research & Resolution Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
Why choose Allstate?
Allstate is seeking individuals who are passionate about selling and committed to the organization’s Sales goals. If you thrive in an environment where you can take charge, plan and guide others through complex situations, Allstate is the place for you! You will explore sales opportunities: including cross quoting and determining appropriate coverage through various forms of customer interactions. Our employee engagement within the customer contact centers is rated "Excellent". Allstate is all about inclusive diversity and creating an environment where everyone can grow. Don’t take our word for it – hear real Allstaters describe who they are and why they love working at Allstate Position Description
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This is a remote independent contractor position. You will be responsible for qualifying and converting leads into clients via inbound and outbound calls for insurance providers. Contractors will contact consumers to verify their information, assess their needs and circumstances, and connect them with a licensed insurance agent to provide them with an insurance quote (auto, home, life, etc.)
As a member of the Claims Operation team, your mission will be to deliver the best service possible in the role of claim intake, assignment and support. You’re a seasoned customer experience specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners and our policyholders. You’re also interested in developing a deeper understanding of the Jetty policies. As a startup,, you understand that a lot of pieces will continually shift and move to better serve our team, Partners and Members.
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