 The Service Desk Technician is the second tier of technical support for end users. They are responsible for handling ticket escalations from the Operations Team and troubleshooting end-user hardware and applications. For issues extending beyond the capabilities of a Service Desk Technician, they are responsible for escalating to the appropriate teams and following through to ensure end-user issues are appropriately resolved.
0 Comments
The Software Development Manager (Delivery) will be responsible for leading a Scrum Team of full-stack, cross-functional software developers working to build and integrate enterprise applications, web applications, and web services that support both internal and external users, according to the Christian Care Ministry (CCM) SDLC process. Primary responsibilities are to manage the development and operational support of applications, oversee staff, assist with training of new employees, provide application enhancement, control the release process for applications, and offer ongoing support for internal departments and external users.
|
RSS Feed
Photo used under Creative Commons from Kelly Sue
