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Temporary Position - CHAMPS Oncology enhances cancer registry programs for the nation’s top hospitals and healthcare systems. Unlike traditional staffing companies, CHAMPS Oncology’s team of highly skilled certified tumor registrars and cancer registry professionals have been providing customized strategies and solutions for cancer registry outsourcing, supplemental abstracting, and cancer program consulting for more than 40 years.
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At SYKESHome, we help people one caring interaction at a time - that includes you! We're hiring Customer Service Representatives in support of clients serving customers in the medical field.
Work with us as a: Medical Customer Service Representative. You'll help answer their questions via phone and make sure they are connected with the appropriate representatives to receive the resources and care they need. The Client Results Operations Manager will take appropriate actions to ensure high quality results and support for Liveops clients and the Liveops Nation. In the Client Results Operations Manager role, you will be directly responsible for managing all Community operations components of the account in support of achieving client goals with respect to customer service and performance metrics, ensuring that internal standards of performance and revenue goals are achieved while also supporting the agent experience
CHAMPS Oncology enhances cancer registry programs for the nation’s top hospitals and healthcare systems. Unlike traditional staffing companies, CHAMPS Oncology’s team of highly skilled certified tumor registrars and cancer registry professionals have been providing customized strategies and solutions for cancer registry outsourcing, supplemental abstracting, and cancer program consulting for more than 40 years
The Medical Bill Analyst makes sound determinations to share, deny or pend medical bills based on Medi-share Guidelines, researches diagnoses and treatment plans on bills to ensure accuracy and necessity, issues payments, denials of payment, or requests for information from providers or members to make sound determinations.
The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers and a Senior Claim Manager. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance.
The Quality Analyst is responsible for ensuring compliance and production standards are consistently maintained. The QA will partner with the supervisor to evaluate team members based on QA trend reporting to provide effective coaching/feedback to agents where applicable. QA’s will be expected to measure daily team performance and quality standards based on established call center metrics and benchmarks.
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Photo used under Creative Commons from Kelly Sue
